Sanjay Gajula
Customer Service Manager @ICICI Lombard
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WORK HISTORY
Customer Service Manager @ICICI Lombard
Mumbai, IN
Costomer Service Manager in Motor Control and Strategy team.• Reduced the time for NCB recovery closures by 75% by addressing incorrect NCB declarations in policies,through restructuring the process with IIB and general insurers for both automatic and manual workflows.• My automation initiative reduced incorrect NCB declarations from 3.5% in FY 2023–24 to 1.25% by the end ofFY 2024–25, significantly boosting company savings through improved recoveries and more efficient motorclaims servicing.• Publishing dashboards highlighting incorrect NCB declarations to leadership and OEM counterparts.• SPOC for all NCB-related queries including confirmation, recovery, endorsements, and claims—from OEMcounterparties for Maruti, Hyundai, KIA, etc
EDUCATION
Lala Lajpatrai Institute Of Management
Masters of commerce
University of Mumbai
Postgraduate Degree
R. D. National College
Bachelor of Accounts and Finance
Sasmira's Institute of Management Studies & Research
Master of Business Administration - MBA
ABOUT SANJAY GAJULA
Customer Service Manager - Motor Control and Strategy at ICICI Lombard | Ex - Willis Towers Watson and Techsurance Pvt Ltd.
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