Sanjay Sanju Dutt Lohani
Technical Support Specialist @The D. E. Shaw Group
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WORK HISTORY
Technical Support Specialist @The D. E. Shaw Group
Gurugram, IN
EDUCATION
Uttarakhand Open University
Bachelor of Commerce - BCom, Accounting
Government inter college bindukhera lalkuan Nainital
Intermediate, science
G I C BINDUKHERA LALKUAN
High School
Government Polytechnic dwarahat
Polytechnic Diploma in Information technology, Information technology
ABOUT SANJAY SANJU DUTT LOHANI
Technical Support EngineerProfessional Summary:Highly motivated and detail-oriented Technical Support Engineer with experience in providing top-notch technical support to prestigious educational institutions and banking industries. Proven track record of resolving complex technical issues, ensuring seamless operations, and delivering exceptional customer satisfaction.Work Experience:*Bank of America (via Microland India Pvt Ltd)*Technical Support EngineerJune 2024 - Present- Provide technical support for desktop-related issues via phone, email, and in-person- Troubleshoot hardware, software, and network problems- Resolve incidents and requests within SLA timelines- Collaborate with internal teams for effective issue resolution- Document knowledge base articles for future reference*Ashoka University (via Alethe Consulting Pvt Ltd)*Technical Resident EngineerJan 2023 - May 2024- Managed university\'s IT infrastructure, providing on-site support and maintenance- Ensured seamless operations of networking, hardware, and software systems- Troubleshooted and resolved technical issues for faculty, staff, and students- Collaborated with internal teams for IT projects and upgrades- Implemented effective solutions to enhance campus-wide IT servicesSkills- IT Infrastructure Management- Network Administration- Hardware/Software Troubleshooting- IT Service Management- Customer Support- Desktop Support- Banking Industry Knowledge- Education Sector Expertise
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