Sanjay Dhudam
Food and Beverage Supervisor @ITC Hotels Limited
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WORK HISTORY
Food and Beverage Supervisor @ITC Hotels Limited
IN
Key Contributions & Initiatives)In Takeaway OperationQuality Assurance – Order Dispatch Photo Protocol- Initiated a process to photograph all orders prior to dispatch, which has proven instrumental in resolving guest complaints swiftly and confidently with documented proof.Inventory Management Implementation- Established a systematic inventory tracking mechanism to proactively avoid last-minute shortages and ensure smooth operational flow.Delivery Efficiency- Standardized delivery timelines in alignment with brand guidelines to improve service consistency and enhance customer satisfaction.Guest Service Excellence- Built and maintained strong guest relationships through daily interactions, addressing queries and resolving concerns effectively to ensure a seamless and positive guest experience.Process Improvement – Continuously initiated and refined workflows to boost efficiency and service quality.Team Coordination & Execution – Ensured operational smoothness across shifts with proactive communication and planning.Creative Promotions & Branding- Proficient in visual storytelling through self-designed Multiple posters for product promotions, showcasing strong creative and design skills. Notable campaigns includes.»Aam Licious Promotion»Fabelle Ganache Chocolate Promotion»Fabelle Continent dessert collection»Fabelle Elements Reimagined – Dark Chocolate Box (Pack of 10 Pralines) »Dum Ki Raan Promotion↓
EDUCATION
University of Mumbai
Bsc in Hospitality , Hospitality
ABOUT SANJAY DHUDAM
Results-driven Food and Beverage Supervisor with 4.2 years of experience in managing IRD and Butler operations for 380 rooms. Recently transitioned to Takeaway Operations Supervisor, delivering exquisite gourmet experiences through prominent platforms. Proven track record of implementing process improvements, driving revenue growth, and leading high-performing teams.Key AchievementsIRD OperationsImplemented daily inventory checks and proper indenting, reducing product shortages by 25%.Introduced daily sale report updates, contributing to a 15% increase in IRD revenue.Takeaway OperationsSuccessfully managed takeaway operations, ensuring timely deliveries and exceptional guest experiences.Developed and implemented processes to maintain brand standards, quality control, and guest satisfaction.SkillsStrong leadership and team management skillsExcellent communication and interpersonal skillsProficient in Microsoft Office and Point of Sale (POS) systemsDetail-oriented and organized, with a talent for process improvementPassionate about delivering exceptional service and ensuring guest satisfactionExperienceIRD and Butler Operations Supervisor (3.6 years)Takeaway Operations Supervisor (current role)Looking AheadI\'m excited to explore new challenges and responsibilities in the hospitality industry, leveraging my skills and experience to drive growth and excellence. Let\'s connect and discuss opportunities!
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