Sanjana S.

Experience

1. Process Developer

   Genpact

   Sep 2021 — Present · Hyderabad, IN

   Served as the Single Point of Contact (SPOC) for portfolio management, maintaining a consistent monthly cash settlement ratio exceeding $3.4 million.• Proficient in month-end closure, security deposit handling, GL reconciliations, and processing rental and lease invoices across high-volume portfolios.• Implemented automation solutions using VBA macros, Excel query files, and Power Automate, reducing manual processing time by 30% and improving accuracy.• Delivered ad-hoc financial analyses to support decision-making in areas like cash flow forecasting, receivables optimization, and risk management.• Consistently met or exceeded Service Level Agreements (SLAs) for invoicing, refund processing, and query resolution.• Trained and mentored new hires, ensuring smooth onboarding and consistent performance across AR operations.• Collaborated cross-functionally with finance, treasury, and audit teams to resolve variances and ensure timely cash application.• Managed a portfolio of 200+ customer accounts with a focus on accuracy, compliance, and operational efficiency in Accounts Receivable.• Handled end-to-end payment processing, including wire transfers (EFTs) and ACH transactions, ensuring timely application and reconciliation.• Developed and maintained dashboards and KPI reports to track metrics such as DSO, cash application accuracy, and customer payment behavior.• Maintained full compliance with GAAP, internal controls, and audit policies by ensuring accurate documentation and process integrity.• Authored and standardized SOPs for AR functions, enhancing governance, internal alignment, and audit readiness.

Education

• Rashtrasant Tukadoji Maharaj Nagpur University

  Bachelor of Business Administration - BBA

  2017 — 2020

• Symbiosis Institute of Business Management, Pune

  Executive MBA, Finance