Sanjana Ghosh

About Sanjana Ghosh

I am a results-driven professional with 4.5+ years of experience in AI/ML data projects, e-commerce operations, and conversational AI training. My expertise spans data labeling, intent classification, chatbot training, query labeling, image validation, catalogue management for Tata CLiQ, SOP creation, and quality assurance of team members’ data production. I have contributed to enhancing chatbot accuracy and product search performance for leading e-commerce platforms like Flipkart.Currently pursuing an MBA in Data Science, I have hands-on experience with Excel, Tableau, SQL (Intermediate) and proficiently use tools such as Taskmonk, SED, Invoker, and Nemo for bulk CX query processing and data labeling projects.I enjoy bridging business requirements with AI workflows to deliver actionable insights and improve user experience. I have successfully implemented SOPs for intent classification and data labeling and quality assurance processes, standardizing AI data pipelines and creating dashboards to monitor performance metrics.I am passionate about leveraging AI and data analytics to optimize operations and enhance customer experience. I am looking for opportunities where I can apply my expertise in AI data training, e-commerce analytics, and operational excellence, contributing to innovative, data-driven solutions.

Experience

1. Senior Associate

   Netscribes

   Apr 2025 — Present · Kolkata, IN

   As a data-driven and detail-oriented operations professional, I bring over 4 years of experience at Netscribes, working on Flipkart’s high-impact e-commerce and AI projects. My journey began in the E-commerce Operations team, where I specialized in chatbot training, intent classification, user behavior analysis, and search relevance optimization. I’ve worked extensively with tools like Taskmonk, SED, and Invoker to deliver precise annotations, data labeling, and session evaluations that power Flipkart’s chatbot, Flippi.In April 2025, I transitioned to the Technology Solutions Department as a Senior Associate, where I now focus on automation workflows, NLP model support (NeMo), HITL (Human-in-the-Loop) image validation, and structured video uploads. I collaborate closely with cross-functional teams to enhance chatbot intelligence, ensure high data quality, and support AI pipeline efficiency.With a strong foundation in Data Science (MBA, 2025), my goal is to continuously bridge the gap between AI development and real-world user experiences through operational excellence, intelligent data handling, and scalable automation solutions. Data Annotation | Chatbot Training | HITL Systems E-commerce Operations | AI Automation | Video & Image Validation Tools: Taskmonk, SED, Invoker, NeMo Domains: Retail Tech | Conversational AI | Search Intelligence

Education

• Adamas University

  Bachelor's degree, journalism and Mass communication

  2017 — 2020

• Amity University

  Master of Business Administration - MBA, Data Science