Sanjana Banerjee

About Sanjana Banerjee

With 20+ years of global leadership across Supply Chain, E-commerce, Telecom, and BPO industries, I specialize in end-to-end program execution, operational transformation, and scalable customer-first solutions across India, EMEA, and APAC.Currently leading Supply Chain Execution at Amazon, I drive complex, high-impact programs spanning workforce planning, last-mile efficiency, inventory flow, and cross-site standardization. I’ve successfully built and led global teams, improved forecast accuracy, reduced cost-to-serve, and introduced data-led planning practices aligned to business objectives.I’ve also led customer service transformation—launching India’s first all-women CS site, driving NPS, and reducing attrition through smart org design. My career includes leadership roles at Vodafone, IBM, Tech Mahindra, and Tata BSS, where I’ve managed multi-million-dollar operations, client engagements, crisis programs, and center of excellence transitions.Fluent in English, Hindi, Bengali, and Punjabi, I bring cultural agility and people-first leadership. I’m now seeking a senior leadership opportunity in the GCC—where I can apply my cross-functional, cross-industry expertise to scale up global capability centers or enterprise operations with resilience, inclusion, and digital innovation at the core.

Experience

1. Sr Manager Supply Chain

   Amazon

   Jan 2024 — Present · Bangalore, IN

Education

• Harvard University

  Catapult, Organizational Leadership

• Tata quality management systems

  Certificate, Business excellence

  2015 — 2015

• University of Michigan - Stephen M. Ross School of Business

  Leadership development, Business Administration and Management, General

  2011 — 2012

• Del carnegie

  Certificate, Cxx

  2018 — 2018

• Bhartiya Vidya Bhavans

  Post graduate diploma management, Public Relations, Advertising, and Applied Communication

  1998 — 1999

• Green belt

  Green belt, Six sigma certification

  2011 — 2011

• Deloitte

  Certificate, Exponential and digital technologies

  2018 — 2018

• Shri shikshayatan college

  BA(hons), English Hons

  1995 — 1998

Skills

• Crm
• Operations Management
• Management
• Mis
• Employee Engagement
• Outsourcing
• Team Management
• Bpo
• Call Center
• Process Improvement
• Call Centers
• Service Delivery
• Business Analysis
• Human Resources
• Offshoring
• Transition Management
• Sla
• Telecommunications
• Vendor Management
• Change Management
• Six Sigma
• Customer Experience
• Leadership
• Customer Satisfaction