Sanjaikumar Nandakumar
Operations Expert @NatWest Group
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WORK HISTORY
Operations Expert @NatWest Group
Birmingham, GB
Utilized CRM and analytics tools to assess customer profiles and deliver personalized operational support and financial solutions in alignment with business objectives across NatWest Group (NatWest, RBS, and Ulster Bank).•Managed and resolved customer inquiries across multiple channels using integrated service management platforms, ensuring compliance with SLAs and improving first-contact resolution rates within NatWest Group’s operational framework.•Facilitated customer onboarding and promoted adoption of digital banking platforms, enhancing operational efficiency and customer experience across NatWest, RBS, and Ulster Bank digital ecosystems.•Ensured full adherence to AML and KYC regulatory requirements, maintaining accurate operational records and supporting internal audits to uphold governance and compliance standards within NatWest Group.
EDUCATION
Sri Ramakrishna Institute of Technology
Bachelor of Engineering - BE, Computer Science
Coventry University
Master's degree, Supply chain management and Logistics
ABOUT SANJAIKUMAR NANDAKUMAR
A highly accomplished and analytically minded professional with a Master’s in Supply Chain Management and Logistics and a foundation in Computer Science. Demonstrates proven expertise across financial services, supply chain operations, and data governance, with a strong record of driving process optimisation, ensuring regulatory compliance, and enabling strategic decision-making. Committed to delivering operational excellence and contributing to the success of a forward-looking organisation.
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