Sanjai Shankar
Support Account Manager @ServiceNow
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WORK HISTORY
Support Account Manager @ServiceNow
Bengaluru, IN
EDUCATION
NTTF,Electronic City,Banglore
Diploma in Computer Engineering, Information Technology
SKILLS
ABOUT SANJAI SHANKAR
I am an experienced and solutions-oriented IT Service Manager with over 13 years in the information technology and services industry, specializing in Service Delivery Management and IT Operations. My expertise spans across Incident, Problem, Change, and Release Management, with a proven ability to manage Service-Level Agreements (SLA) and deliver high-quality operational support.Having worked with clients across banking, financial services and Fashion products, I consistently deliver client-focused results by aligning IT services with business objectives, improving operational efficiency, and ensuring seamless service delivery.I am ITIL V3 Certified and well-versed in best practice frameworks, with a strong track record of leading teams, managing stakeholders, and driving service excellence in complex managed service environments.Core Competencies:ITIL V3 CertifiedIncident, Problem & SLA ManagementITIL Best Practices & MethodologiesRelease & Change ManagementService Operations & Service Delivery ManagementTeam Leadership & People ManagementStakeholder Engagement
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