Saniya Haseeb
Customer Success Manager | XaaS | Cyber Resilience & Backup Solutions | Enterprise Servers, Storage & Cloud Technologies | Client Success & Growth
- Role
- Customer Success Manager at Commvault
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saniya Haseeb
With a strong foundation in technical account management and a current focus on customer…
Experience
Customer Success Manager
Aug 2024 — Present · Bengaluru, IN
Serve as a dedicated guide throughout the customer journey, ensuring that all milestones in activation, onboarding, adoption, and renewal are successfully achieved.Develop customized success plans that align with customer expectations and effectively address any exceptions. Act as a trusted advisor by leveraging internal relationships and processes to resolve concerns and enhance the overall customer experience. Cultivate strong relationships to retain and expand the usage of the Metallic SaaS product. Lead customer meetings and conduct business reviews, presenting progress on key success metrics.Monitor account health and key performance indicators to ensure continued adoption and alignment with customer objectives, proactively identifying and mitigating churn risksOversee the onboarding process for Metallic, including essential procedures, customer enablement, escalation pathways, and initial account/user setup. Develop ongoing nurture and education campaigns that highlight software value and foster customer loyalty.Provide monthly updates on revenue, customer sentiment, and engagement during internal business reviews. Highlight areas of risk and implement proactive mitigation strategies to drive customer loyalty by addressing unmet needs and proposing next
Education
Indian Institute of Management Visakhapatnam
Post Graduate Certification Program, Digital & Social Media Marketing
Visvesvaraya Technological University
Bachelor of Engineering - BE, Information Science
2013 — 2017
Mount Carmel College, Palace Rd, Bengaluru
PCMB
2011 — 2013
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