Saniya Shaikh

Salesforce Developer | Salesforce Admin | LWC Salesforce

Role: Customer Success Engineer (Cse) at Mindtickle
Location: Pune, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Engineer (Cse)
Mindtickle
Apr 2025 — Present · Pune, IN
1) Delivered end‑to‑end operational support for enterprise SaaS platforms, owning customer issues from first contact to resolution while ensuring SLA compliance and minimizing business disruption.2) Diagnosed and resolved complex technical issues spanning backend services, APIs, AI‑driven features, frontend behavior, and AWS S3 storage, using observability tools to drive reliable solutions.3) Leveraged Salesforce and Jira to capture, track, and manage customer interactions, implementation progress, and support tickets while generating data‑driven insights for internal teams.4) Supported multi‑tenant environments and integrations by troubleshooting authentication protocols (SAML, OAuth), MFA, RBAC, SCIM provisioning, and third‑party systems.5) Built and maintained runbooks, troubleshooting guides, and automation scripts (Python/Bash/SQL) to accelerate diagnostics, reduce repeat incidents, and enhance operational efficiency.6) Collaborated cross‑functionally with Product, Engineering, QE, and DevOps to perform root cause analysis, resolve systemic issues, and strengthen SaaS platform performance and AI workflows.

Education

Chanakya Education Societys Indira College of Commerce & Science, Pune
Master's degree, Computer Science
Adv. NAMDEVRAO MADHAVRAO THAKRE COMMERCE, MANAGEMENT & COMPUTER SCIENCE COLLEGE(C.M.C.S.)NASHIK
Bachelor's degree, Computer Science

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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Experience

Customer Success Engineer (Cse)

Education

Chanakya Education Societys Indira College of Commerce & Science, Pune

Adv. NAMDEVRAO MADHAVRAO THAKRE COMMERCE, MANAGEMENT & COMPUTER SCIENCE COLLEGE(C.M.C.S.)NASHIK

Find verified contacts for anyone on LinkedIn