Saniya Rangooni

About Saniya Rangooni

At RingCentral, my focus is on enhancing the First Time user experience and establishing new product organization best practices in India. I spearheaded the successful launch of the market\'s first video-enabled walkie talkie solution in the mobile app, leading to over licenses sold in just 90 days. This achievement is a testament to our team\'s commitment to innovation and customer success.My recent tenure as a Senior Product Manager involved leading cross-functional teams to develop strategic roadmaps and improve operational processes. Our collaborative efforts have resulted in a significant increase in user satisfaction and a noticeable reduction in onboarding time by creating solutions that drive user engagement and streamline onboarding.

Experience

1. Principal Product Manager

   RingCentral

   Sep 2024 — Present · Bengaluru, IN

   Led product strategy for AI-Powered Support Platform, increasing self-service resolution to 52% and saving $3M in operational costs• Developed human-like AI chatbot for personalized customer support, reducing support ticket volume and improving satisfaction• Spearheaded end-to-end development of AI-driven walkie-talkie solution with smart noise cancellation and voice recognition

Education

• Thadomal Shahani Engineering College

  Bachelor of Engineering (B.E.), Biotechnology

• University of South Florida

  Master's degree, Biotechnology

Skills

• Electronic Data Interchange (Edi)
• Systems Analysis
• Business Process Improvement
• Sql
• Visio
• Microsoft Sql Server
• Microsoft Access
• Software Development Life Cycle (Sdlc)
• Analytical Skills
• Reporting & Analysis
• Access
• E-Commerce
• Data Migration
• Analysis
• Information Technology
• Data Analysis
• Software System Analysis
• Requirements Analysis
• Business Analysis
• Architectures
• Sdlc
• Requirements Gathering
• Ssrs
• Edi
• Microsoft Office
• Project Management
• Business Intelligence