Sania Amin
Customer Experience Manager Care Possible @Manitoba Possible
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WORK HISTORY
Customer Experience Manager Care Possible @Manitoba Possible
Winnipeg, MB, CA
As Customer Experience Manager at Care Possible, I play a major role in the growth and optimization of the platform by focusing on user engagement, retention, and seamless digital interactions. By leveraging CRM tools and analyzing user journeys, I identify areas for improvement and collaborate with cross-functional teams to implement solutions that enhance the overall experience. My expertise in UX/UI ensures that the platform remains intuitive, aligning with real user needs. Additionally, I oversee the onboarding of care providers and clients, gather user feedback, and make data-driven decisions to continuously evolve the platform and ensure its long-term success.
ABOUT SANIA AMIN
Led the launch and scale of CarePossible.ca, a project of Manitoba Possible, positioning…
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