Sangram Gaikwad
Cloud Support Associate at Amazon Web Services
- Role
- Cloud Support Engineer at Amazon Web Services (AWS)
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Sangram Gaikwad
Currently making life easy for AWS customers. A Graduate Student in Electrical…
Experience
Cloud Support Engineer
Sep 2020 — Present
Lead collaborations between service development and support engineering teams to address challenging customer issues- Act as a liaison, conveying customer feedback through tech sync meetings to improve products and services- Oversee and execute complex network troubleshooting for Amazon services, utilizing various tools and technologies (TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, cURL)- Document corner case scenarios and troubleshooting workflows in AWS internal knowledge databases- Create tutorials, how-to videos, and technical materials for the AWS customer community- Provide sophisticated remote technical support for customer strategies and technology approaches- Propose advanced solutions and resolve root causes of cloud network and system issues.
Education
San Diego State University
Master's degree, Electrical and Electronics Engineering
2018 — 2020
Jnana Prabodhini
secondary school certificate, High School/Secondary Certificate Programs
2002 — 2009
Kamalnayan Bajaj Higher Secondary School
Higher Secondary school certificate, Science
2009 — 2011
Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering
Bachelor of Engineering (BE), electronics and telecommunications engineering
2011 — 2015
Harrisburg University of Science and Technology
Master of Science - MS, Computer and Information Sciences
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