Sangram D Sagar
Associate Lead | IT Service Management- Major Incident, Change & Problem Management | Microland | ITILv3 | ITILv4 | AWS Cloud | Certified Scrum Master | AI Prompting Enthusiast | Driving Resilience in IT Operations
- Role
- Associate Lead at Microland Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sangram D Sagar
IT Service Management professional with 6+ years of experience bringing operational discipline to global, cloud-driven environments. I specialize in Major Incident Management, Problem Management, and Change Governance—expert at restoring critical services during high-severity outages and de-risking complex changes. Certified in ITIL 4 and AWS Cloud.To bridge modern methodologies with established practice, I have added Scrum Master certification, fusing Agile principles with ITSM rigor to enhance team collaboration and adaptability in fast-paced settings.My approach is strengthened by a structured, analytical mindset, refined in UPSC (Indian Foreign Services)-one of the world\'s most competitive examination preparation. This enables me to navigate ambiguity, architect solutions under pressure, and consistently drive service improvement.Now part of Microland Limited, I apply this blend of ITSM expertise, Agile fluency, and analytical execution to deliver resilient, high-performance operations for our clients.
Experience
Associate Lead
Dec 2025 — Present · Mumbai, IN
Education
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology - BTech, Electronics and Telecommunication Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.