Sangram Mondal

About Sangram Mondal

Salesforce Vlocity Solution Engineer | 12 Years of Experience in CRM & Digital Transformation As a seasoned Salesforce Vlocity (Industries) Solution Architect with over 12 years of experience in CRM, cloud technologies, and enterprise-level digital transformation, I specialize in designing and delivering scalable, end-to-end solutions on the Salesforce Communications Cloud (formerly Vlocity) platform. My core strength lies in translating complex business needs into robust, future-proof Salesforce Industry Cloud architectures—especially in the telecom and communications domain. With hands-on expertise in Vlocity Omniscripts, DataRaptors, Integration Procedures, FlexCards, and CPQ for Communications, I’ve led multiple full-lifecycle implementations involving product modeling, guided selling, enterprise integrations, and document automation. Key Skills & Expertise: Salesforce Industries (Vlocity) for Communications Cloud Omniscript | DataRaptor | Integration Procedures | FlexCards | Document Template Enterprise Product Catalog (EPC) & CPQ for Communications Vlocity Order Management (Order Decomposition and Orchestration) Vlocity Process Libraries and Best Practices Integration with external systems (REST, SOAP, Middleware) Digital Experience Design using LWC and Vlocity UI Framework Vlocity Document Templates, Clause Libraries & CLM automation Integration with DocuSign for E2E CLM implementation Experienced in Telecom BSS area like CRM and Billing System(BSCS and Kenan FX). DevOps & CI/CD using Salesforce DX and Git-based pipelines Agile delivery, stakeholder engagement & solution governance Career Highlights: Successfully led the solution design for multi-country Salesforce Communication Cloud deployments for Tier-1 telecom operators Played a key role in CLM (Contract Lifecycle Management) integration with dynamic clause-based document generation and DocuSign integrations from Salesforce for E-Sign capabilities Partnered with business and technical teams to ensure scalable architecture and seamless integration across multiple Salesforce clouds Always open to collaborating on innovative Salesforce programs that leverage the power of Industry Cloud and Digital first customer journey.

Experience

1. Lead Consultant

   Infosys

   Aug 2024 — Present · Kolkata, IN

   Salesforce Industries Solution Architect

Education

• Bishnupur High School

  10 th and 10+2(HS), Mathematics and Computer Science

  2004 — 2007

• The University of Burdwan

  BCA(HONS), Computer Science

  2007 — 2010

• Trailhead by Salesforce

  Salesforce

  2018

• West Bengal University of Technology, Kolkata

  Master of Computer Applications (MCA), Computer Science

  2010 — 2013

Skills

• Sql
• Soap
• Hdfs
• Software Project Management
• Microsoft Sql Server
• Telecommunications
• Eclipse
• Wlst
• Android Development
• Unix
• Oracle
• Kenan Fx
• Requirements Analysis
• Wsdl
• Internet Information Services (Iis)
• Pl/Sql
• Weblogic Administration
• Mobile Billing
• Javascript
• Secure Authentication
• Core Java
• Soa
• Wls
• Mysql
• C++
• Java Web Services
• Sqlite
• Java Enterprise Edition
• Glassfish
• C
• Big Data
• Struts
• Web Services
• Xml
• Software Development Life Cycle (Sdlc)
• Java
• Javabeans
• Telecom Bss
• Jython
• Hadoop