Sangram Kumar Tripathy
Global Customer Service & Transformation Leader | P&L Management I AI & Digital First I Install Base Strategy
- Role
- Director Global Customer Service, P & L and Install Base Strategy at Philips (Mobile Surgery Business) at Philips
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sangram Kumar Tripathy
I lead Philips Mobile Surgery’s Global Customer Service organization across North America, Europe, APAC, META, Japan, China, LATAM, and India, with responsibility for global install base retention strategy and Service P&L. My focus is on transforming customer experience by identifying high-impact opportunity areas, staying closely connected to customers, and deploying AI-led, digital-first, customer-centric innovations at scale.Over the past several years, I have built strong global and India-based teams while embedding greater commercial rigor across regions. The outcome has been consistent revenue growth, improved service margins, and measurable gains in install-base loyalty and customer trust.
Experience
Director Global Customer Service, P & L and Install Base Strategy at Philips (Mobile Surgery Business)
Jan 2018 — Present · Pune, IN
Spearheading the Global Customer Experience Transformation across North America, Europe, APAC, Japan, META and India enhancing customer value creation.• Global Service Business P&L, driving Cost productivity and customer-centric service innovation. • Oversaw Product Life Cycle Management, ensuring alignment with customer needs and market trends.
Education
Indian Institute of Management, Lucknow
Advanced Programme for Senior Leaders , Strategic Leadership
Xavier Institute of Management(XIM Bhubaneswar)
Executive Management Program, Business Administration and Management, General
2012 — 2013
Purdue University
Post Graduate Program in Digital Transformation, Business, Management, Marketing, and Related Support Services
IIT Mumbai
certificate, Supply Chain Analytics with AI and ML Applications
UCP Engineering School, Berhampur
Electronics & telecommunication
1989 — 1992
Sikkim Manipal Institute of Technology - SMU
MBA, Marketing and Operation Management
2004 — 2006
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