Sangita Mohanta

Engineering Lead at Persistent Systems | ServiceNow Business Analyst | ServiceNow CSA | AWS Certified Solutions Architect-Associate | ITILv4

Role: Engineering Lead at Persistent Systems
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

About Sangita Mohanta

12 years of work experience. As a ServiceNow Business Analyst (CSA, CIS-ITSM)for…

Experience

Engineering Lead
Persistent Systems
Jan 2024 — Present
ServiceNow Business Analyst• Gather new or revised customer requirements, and create stories for the developer to implement.• Conduct functional testing post-deployment and update the observation tracker for bug fixes.• Create data-gathering templates based on different modules (e.g. Incident, Service Request, SLA, Foundation data model)• Create process documents, workshop decks, training decks, and test scripts for customers to complete UAT• Conduct workshops for customer onboarding• Conduct training sessions to support teams on the platform.• Create customized Notification templates for all module notifications• Knowledge of ServiceNow-Amazon Connect integration

Skills

Servicenow Helsinki
Active Directory
Windows Server
Itil V3 Foundations Certified
Itil
Team Management
Microsoft Exchange
Solarwinds
Management
Itil Intermediate So
Service-Now.com
Technical Support
Lean Six Sigma
Windows
Lean Six Sigma Green Belt
Incident Management

Contact information

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•••••@persistent.com
Personal email
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Current company

Persistent Systems

IT Services and IT Consulting · 30K employees · Pune, India

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by helping them reimagine the world. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We were named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026. Our Company fosters a values-driven and people-centric work environment that enables our employees to: - Accelerate growth, both professionally and personally - Impact the world in powerful, positive ways, using the latest technologies - Enjoy collaborative innovation, with diversity and work-life wellbeing at the core - Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers

persistent.com

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