Sanghamitra Sengupta
Immediate Joiner (Team Manager, CRM lead, ITIL V4 Certified, Lean Six Sigma BB certified, Power BI)
- Role
- Customer Relationship Management Manager at Analysys Mason
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sanghamitra Sengupta
An ITIL Certified professional with hands on experience in ITIL processes of Incident, problem, change and service request management, ITSM tools, Power BI, Vantage Point and other CRM tools. Experienced in Invoicing, billing and customer accounts management, managing Google Cloud Platform clients. Ten years in biz ops managing customer relationship and providing excellent service to clients build up rapport with clients and helping organizations in reaching their goals and creating positive customer relationship. Always enhancing and learning new skills, technology and processes.
Experience
Customer Relationship Management Manager
Sep 2022 — Present · Kolkata, IN
Education
K.c Das Commerce College
B.com
2000 — 2005
Pragjyotish English High School
HSLC, Business/Commerce, General
2000 — 2005
K.C das Commerce College
Bachelor of Commerce (B.Com.), Business Administration and Management, General
2000 — 2005
Skills
- Team Management
- Customer Service
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