Sangeetha Ramanathan
Manager, SAP Enterprise Cloud Services Delivery (Technical Service Management - Mee) @SAP
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WORK HISTORY
Manager, SAP Enterprise Cloud Services Delivery (Technical Service Management - Mee) @SAP
Sankt Leon-Rot, DE
Responsible for the technical delivery for the customers in MEE region, ensuring customer satisfaction throughout their lifecycle at SAP Enterprise Cloud Services.Expertise in leading constructive discussions with the cross delivery units’ to accomplish challenging tasks with effective problem solving skill.Strong interpersonal skills and target oriented with structured working style.Expertise in complex tasks including de-escalating the customer, providing executive summary.
EDUCATION
CMR Institute of Technology
Bachelor's degree, Electronics & Communication
Adarsha Vidhyalaya
Schooling
St.Annes's PU College
PUC, PCMC
ABOUT SANGEETHA RAMANATHAN
At SAP, my focus on technical service area within the Enterprise Cloud Services organization has been a cornerstone of my role as a Manager. My expertise encompasses not only ensuring customer satisfaction in the MEE region but also leading robust discussions across delivery units to tackle complex challenges. The past over five years have honed my problem-solving and interpersonal skills, enabling me to de-escalate customer concerns effectively and contribute to the seamless handover from sales to delivery. My approach is target-oriented and structured, always with a commitment to quality and the goal of continuous improvement in customer service standards.
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