Sangeeta K
Manager- Service Sales & Crm (National Head) @Chakr Innovation
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WORK HISTORY
Manager- Service Sales & Crm (National Head) @Chakr Innovation
Gurugram, IN
I am responsible for driving service excellence, customer relationship management, and revenue growth at Chakr Innovation Pvt. Ltd, a leader in REVDs emission control solutions. My key responsibilities include:1. Customer Relationship Management (CRM) – Pan IndiaManaging and enhancing customer relationships to ensure long-term engagement.Addressing client queries, feedback, and service requirements efficiently.Coordinating with internal teams to improve customer experience.2. Revenue Generation Through AMCsDriving Annual Maintenance Contract (AMC) sales to ensure recurring revenue.Developing strategic plans to upsell and cross-sell services to existing clients.Tracking and analyzing AMC performance for continuous improvement.3. Service Operations Handling – South RegionOverseeing the installation, maintenance, and servicing of REVDs across the South Region.Ensuring timely service execution and operational efficiency.Managing a team of service engineers and technicians to deliver high-quality support.4. Site Visits & Technical SupportConducting regular site visits for inspections, troubleshooting, and customer interactions.Providing technical guidance and ensuring compliance with emission control standards.Collaborating with R&D and product teams for continuous product improvement.I am passionate about clean technology, sustainability, and customer success.
EDUCATION
KIIT - Kalinga Institute of Industrial Technology
Bachelor's of Computer Applications , BCA
Kendriya Vidyalaya
Business/Commerce, General
IIMT UNIVERSITY
Master of Computer Applications , MCA
ABOUT SANGEETA K
With more than 15 years of experience in the power-backup, solar, and energy solutions…
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