Saneesh Nair
Vendor Manager – ITSM | ServiceNow | SLA Governance
- Role
- Vendor Manager - Itsm at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saneesh Nair
With over 9 of experience in procurement and vendor management, I currently serve as an…
Experience
Vendor Manager - Itsm
Mar 2025 — Present · Bengaluru, IN
Overseeing end-to-end service delivery, SLA/OLA governance, and vendor compliance using ITIL frameworks.#Skilled in managing vendors across incident, problem, change, and service request processes through platforms like ServiceNow#Conducting performance reviews, driving continual service improvements (CSI), and ensuring alignment between vendor outputs and organizational goals.#Establishing robust governance models and delivering measurable improvements in service quality and cost control.Key Skills & Tools: ITIL v4 Foundation | ServiceNow | SLA/OLA Management & Reporting KPI Dashboards & Root Cause Analysis Vendor Risk & Compliance Management Strategic Sourcing & Cost Optimization BFSI Domain Knowledge Service Review Meetings & Governance Cadence Collaboration with IT Operations, Cybersecurity, and Procurement Teams
Education
Awadesh Pratap Singh University
Bachelor of Commerce - BCom
2011 — 2014
DAVV, INDORE
Master of Business Administration - MBA
2014 — 2017
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