Sandy Rhoades
Senior Customer Success Manager | $2.5M ARR Portfolio | SaaS Growth Strategy | Founding Member of Customer Success Team
- Role
- Senior Manager, Customer Success - (Founding Member) (Division Acquired) at Phononic Inc
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Sandy Rhoades
Enterprise SaaS Senior Customer Success Leader with over 10 years of experience managing…
Experience
Senior Manager, Customer Success - (Founding Member) (Division Acquired)
Mar 2024 — Present · Raleigh, NC, US
Served as the primary strategic partner for enterprise clients (Shoprite, Sam\'s Club), aligning solutions to their business goals• Guided and mentored Customer Success team members sharing best practices to promote team success• 25% reduction in contract renewal turnaround time and 15% increase in retention resulted from optimizing the contract renewal process• Partnered with Marketing to design and deliver customer education resources, including training content and videos, as part of a structured enablement program that supported onboarding and long-term adoption• Launched Voice of the Customer (VOC) program that directly influenced product roadmap decisions
Education
Elon University
Bachelor of Arts - (BA) -
Skills
- Marketing
- Graphic Design
- Social Media Marketing
- Marketing Strategy
- Advertising
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