Sandy David
Director, Customer Service @Tank Holding Corp.
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WORK HISTORY
Director, Customer Service @Tank Holding Corp.
US
Lead customer service teams across multiple company brands and locations, driving improvements in customer experience strategy, technology, and methodology. Oversaw all aspects, including the development of standardized onboarding procedures, behavioral communication training, and organizational change management (OCM) training.Managed escalations to enhance customer retention in collaboration with the sales team. Developed effective resolution strategies and fostered open communication between departments, ensuring prompt and efficient responses to customer concerns. Focused on maximizing satisfaction and loyalty by delivering seamless, positive experiences for both customers and sales teams.Provided strategic guidance and fostered partnerships across multiple manufacturing locations, strengthening collaboration between sales, customer service, scheduling, and manufacturing. This effort enhanced customer relations through improved cross-functional coordination and communication.
EDUCATION
Cardinal Stritch University
Bachelor of Science - BS, Business Administration and Management, General
Minnesota State University, Mankato
Business Administration and Management, General
SKILLS
ABOUT SANDY DAVID
Sandra is known in the industry as a customer-focused leader, leveraging collaboration and strategy to conceptualize new ideas and bring them to fruition. She is a leader of positive change, with a proven ability to influence individuals and teams to achieve challenging objectives. She consistently builds robust teams of caring and competent people, which has been a differentiator in driving a competitive advantage.Sandra’s expertise in expanding sales capabilities is evidenced by their achievement as Senior Customer Operations Manager at St. Jude Medical, where she developed and executed an Inside Sales Team for capital equipment warranty agreements. She increased revenue by $2.3 million in incremental sales within the first year and achieved a 20% increase in year-over-year sales within the second year.As a customer experience leader, she has a deep and wide understanding of the sales, compliance, customer experience, organizational change management, QA, and operations process for manufacturing environments. She began her career in customer service operations and sales operations in the medical devices industry and moved into Contract Compliance Management, where they provided recommendations and guidance to National Account Managers on Group Purchasing Organizational (GPO) agreements.Committed to excellence, Sandra has served on the board of Merchology, consulting on the Customer Experience Operations, reflecting her dedication to advancing the industry\'s standards and best practices. Passionate about educating and mentoring, she and her husband are the founders and Board Members of the Rogers United Soccer Association since 2011.
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