Sandy Wightman
Executive Leader Global Technology Delivery and Digital Transformation | Chicago Booth MBA: Automation, AI, Data Analytics
- Role
- Head of IT Operations and Infrastructure at Trimet
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Sandy Wightman
Sandy is a senior executive leading global technology service delivery with 25+ years of experience heading mission critical technology strategy and operations. She drives transformative business and technology solutions, high performance 24x7 global operations, and an improved customer experience. Sandy builds CXO and executive relationships with trust and integrity. She is recognized for a collaborative style and a strong results orientation. Sandy holds an exceptional record creating best-in-class operational results leading national and global technology teams in 50 countries. Proven track record of results driven delivery based on a foundation of automation/AI and data analytics, maximizing customer experience, system resilience and economic efficiency. Recognized for creating exceptional teams with a transformation mindset ensuring stellar customer experience, while delivering solutions to improve performance at scale.Sandy has led large scale global technology delivery for fortune 50-500 clients in multiple verticals. She began her career in aerospace software engineering and has a strong technology foundation.
Experience
Head of IT Operations and Infrastructure
Jan 2025 — Present · Portland, OR, US
Leading technology teams building and delivering 24x7 transit critical technology systems, during a period of transformation. Maturing and implementing best practices with a focus on ecosystem resilience, continuous improvement and providing predicable reliable services.
Education
Harvard Business School
Executive Education Program, Business Administration and Management, General
University of Chicago
MBA, Business, Marketing, Finance
University of Arizona
Bachelor of Arts
University of Arizona
Graduate Studies in Computer Science
Skills
- Leading Large Teams
- Efficiency Improvement
- Performance Improvement
- Operations Management
- Team Management
- Mergers
- Customer Relations
- Cost Reduction
- Outsourcing
- Business Strategy
- Service Management
- Vendor Management
- IT Outsourcing
- Offshoring
- Telecommunications
- Management Consulting
- Bpo
- IT Service Management
- Process Improvement
- IT Management
- Call Center
- Strategy Development
- Account Management
- New Business Development
- Contract Negotiation
- Strategic Planning
- Business Transformation
- Itil
- Service Delivery
- Rfp
- Strategy
- Leadership
- Crm
- Customer Service
- Call Centers
- Business Development
- Business Analysis
- Pre-Sales
- Product Management
- Managed Services
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