Sandy Craven

WORK HISTORY

EDUCATION

ABOUT SANDY CRAVEN

Highly committed, established Customer Services Manager with a wealth of experience within the financial services sector. Expertise in call centre operations, with a passion for service excellence, for driving continuous improvement & efficiencies and for implementing best practice. Organised and adaptable with a proven record in project and change management, successfully delivering results within timescales and budget. An Influential leader with excellent communication skills, experienced in the recruitment, engagement, training and development of multi-disciplined staff. Skills & Expertise Leadership; Customer Service; Employee Benefits; Business Performance; Managing Change; Operations; Performance Management; Project Management; Process Improvement; Call Centres; Coaching / Mentoring; Centres of Excellence; Offshoring; Negotiation; Employee Engagement;