Sandy Chung
Client Success Manager at Phreesia
- Role
- Client Success Manager at Phreesia
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Sandy Chung
Phreesia’s automated intake platform provides an individualized experience designed to engage patients in their care and give you the capacity to do more of what matters in your organization. Whether you’re a single-specialty practice, a multi-specialty group or a large health system, Phreesia has been designed to support your patient intake needs. Our solutions are customizable and easy to implement, providing a high-quality experience for all of your patients.
Experience
Client Success Manager
Jul 2024 — Present
Work with our largest clients to proactively support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client •Grow revenue by identifying clients that have the ability for add on/upsell products, then implement those products•Maintain revenue by managing client retention and renewal •Partner with client executives and key business leaders •Proactively address client risks based on product usage trends and key performance indicators•Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues•Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team•Determine new use cases for existing Phreesia products and offer recommendations to clients •Ensure overall satisfaction and engagement for Phreesia\'s clients •Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Education
University College Cork
Bachelor’s Degree, Marketing/Marketing Management
2015 — 2015
North Carolina State University
Bachelor's Degree, Environmental Science
2012 — 2017
Skills
- Public Speaking
- Event Planning
- Research
- Community Outreach
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Organization Skills
- Time Management
- Career Counseling
- Leadership
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