Sandro Marangoni

WORK HISTORY

EDUCATION

SKILLS

ABOUT SANDRO MARANGONI

As a manager I have three pillars: people, processes and data. For me it’s important to establish an honest and direct relationship with my colleagues, my team and my customers because I’m convinced that by providing support, giving feedbacks and setting clear expectation, it’s possible to boost the engagement. A committed person is willing to do the extra mile when requested. I strongly believe in the value of feedback – given and received – as a tool for both development and for recognition. One of my principles is customer satisfaction measured by NPS, CSAT and CEFF. As a manager you should take care of your people, and they’ll take care of your business. A small increase in customer loyalty generally leads to a large increase in profitability. I consider data and processes as two side of the same coin. I’m persuaded that these two combined with Lean Six Sigma methodology can enhance the performance of the company. By working with numbers, processes and people, you can identify trends in early stages and take action. I’m an highly motivated and result-driven person that is committed to achieve goals whether they are financial ones or related to the development of team and customers. I especially like to plan the strategies to reach my targets.