Sandrine Moreau

About Sandrine Moreau

I help SaaS and PE-backed companies stop losing revenue to churn and start scaling customer success like a machine. With 25+ years leading global post-sales operations across AdTech, FinTech, and enterprise SaaS, I step in as a Fractional CCO or COO to build the CS infrastructure your team doesn\'t have time to create from scratch.•What I\'ve done: 95+ NPS for 4 years | 55% → 85% utilization in 1 year |$3M recovered maintenance revenue | 44% revenue increase•Who I work with: CEOs, COOs, and investors at growth-stage SaaS companies, PE-backed portfolios•How I engage: Fractional CCO (ongoing), Interim CCO/COO (full-time temp), Advisory, IEC consulting•Ready to build a post-sales machine? Let\'s connect → s•••••••@internationalexecutiveconsulting.comAREA OF EXPERTISE•⁠ ⁠Operational transformation and global scaling•⁠ ⁠Post-sales operations and vendor alignment•⁠ ⁠Compliance, risk, and performance optimization•⁠ ⁠Customer experience and Success•⁠ ⁠Strategy execution and OKR-driven performanceI’m especially passionate about aligning data-driven decision-making, customer value, and market readiness to help ambitious brands scale with less waste and more resilience.

Experience

1. VP of Customer Success

   Gravitate

   May 2025 — Present · Tulsa, OK, US

   Leading the design and implementation of the end-to-end customer journey to drive satisfaction, retention, and long-term loyalty. Responsible for building scalable customer support and success functions aligned with Gravitate\'s mission. Partnering cross-functionally to define onboarding, engagement, and lifecycle strategies that deliver exceptional value to both customers and the business.

Education

• EPITA: Ecole d'Ingénieurs en Informatique

  B.T.S. (French degree), Industrial Computer Science

  1991 — 1993

• Lycée Van Gogh

  High School Diploma

  1986 — 1989

• EPSI - L'école d'ingénierie informatique

  Master, Software Engineering/PM/Finance

  1993 — 1996

Skills

• Cross-Functional Team Leadership
• Multi-Country
• Management of Multi-Disciplinary Teams
• Crm
• Cloud Computing
• Management
• Team Building
• Enterprise Software
• Software Solutions
• Multi-Cultural Team Management
• International Implementations
• Service Level Agreements
• Saas
• Leadership
• Service Level Management
• Product Management
• Customer Support
• Team Leadership
• Process Improvement
• Product Marketing
• Multinational Team Management
• Revenue Enhancement
• Customer-Focused
• Vendor Management
• Virtualization
• Strategic Planning
• Program Management
• Maintenance Improvement
• Integration
• P&L Operations
• Off-Shore Team Management
• Project Management
• Professional Services
• Customer Service
• Revenue Streams
• Customer Satisfaction
• Consulting
• Team Management
• Customer Driven
• P&L Management