Sandrine Chelles

WORK HISTORY

EDUCATION

SKILLS

ABOUT SANDRINE CHELLES

Currently, Sandrine leads the Contact Centers, Voice Enablers and Intelligent Network Services Direction at Orange France IT entity.With 20+ years of experience, Sandrine Chelles has worked in many areas ranging from R&D to B2B service management or service operation in Network, IT and Mobile domains. Since 2021 she has been working in IT and technical services on think, build and run activities in the Voice domain.In her career, she has successfully managed major transformation projects on digitalization, business development and organization. She has also built a strong customer focus based on customers’ needs and customer relationship. Leadership, team and project management are strong pillars in Sandrine’s skills set. She is a passionate, proactive manager keen on working closely with people from sales to operation in an international context. Team motivation and dynamics are essential in her management style: under her guidance people feel confident, always do their best and aim high.Sandrine has always demonstrated her public speaking skills, presenting her results on new optical devices to high profile academic researchers at 14 international conferences in 6 European countries and, more recently, addressing large in-home audiences (300 +) including engineers and sales teams presenting new services. She really enjoys sharing results on strategy and communicating at all levels within an organization.Specialties: Customer experience, Quality Of Service, Crisis managementContact Center Solutions, Intelligent Network Services, Voice Enablers, Digitalization, AutomationCustomer relationship, SLA, contracts, P&L (B2B Market)Network (VPN, Eth, IP), Cloud, Unified Com. and Security, Mobile Workspace, PMR, IoTWeb, Marketing, Communication