Sandrine Abgrall
Senior Business Process Specialist @Intuitive
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WORK HISTORY
Senior Business Process Specialist @Intuitive
Cannes, FR
Optimize and improve user management and sales account processes worldwide, focusing on data quality, gap analysis, and process efficiency- Collaborate with cross-functional teams to develop and implement data standards and protocols, ensuring accuracy and consistency across business operations- Drive regular data review and cleaning initiatives to support effective decision-making- Conduct root cause analyses and identify opportunities for workflow enhancements- Lead targeted Salesforce training programs to strengthen user adoption and proficiency, designing content tailored for diverse teams- Facilitate continuous improvement in user experience by gathering and integrating stakeholder feedback- Support process documentation and change management efforts, including developing user guides and maintaining functional specifications- Monitor and enhance key operational processes, such as Email-To-Case, by providing training, maintaining documentation, and organizing stakeholder meetings to clarify requirements- Champion teamwork and knowledge sharing to promote best practices and foster collaboration across departments.
EDUCATION
Audencia
Master II Management & International Competencies
Intuitive Surgical Inc.
Management Development Program
ISTEC - Ecole Supérieure de Commerce et de Marketing
Master I Marketing & Market Development
SKILLS
ABOUT SANDRINE ABGRALL
I am graduated from a Marketing, Management & International Competencies Master. With 14 years of professional experiences in France and abroad, I have gained expertise in On-Trade & Off-Trade. My career path has been oriented among 3 key departments : Sales & Marketing, Customer Service & Logistic and IT. Key factor of success is to be attentive to internal/external customers and to learn from them. Taking time listening to business users has allowed me to better identify improvements in different areas and to bring concrete responses to their needs.
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