Sandra Y.

Director, IT Delivery @Bell

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2017 — Present

Director, IT Delivery @Bell

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EDUCATION

N/A

University of Toronto

BA (Hons), Labour Management Relations, Economics, French Studies

N/A

McMaster University

Advanced Certificate in Project Management

N/A

University of Toronto

Human Resources Management

SKILLS

SEOManaged HostingStart-UpsUnixSaasNegotiationStaff TrainingIT Talent Acquisition & RetentionContact Centre ManagementBudgetsContact CentersTechnical SupportAgile MethodologiesTestingSdlcSoftware ImplementationInternet ServicesSystems ManagementWindowsProgram ManagementVendor ManagementCall Center ManagementTeam BuildingWebsite DevelopmentCall CentersWeb DesignTeam LeadershipChange ManagementManagementProduct SupportCall CenterBudget ManagementContract & Rfp NegotiationsTelecommunicationsPerformance ManagementAgile Project ManagementHardware ImplementationDesktop SupportNetwork OperationsContract Negotiations

ABOUT SANDRA Y.

Sandra is a seasoned, client-focused, technology professional with a broad base of hands-on technical skills and management expertise. Her career achievements include large scale, complex IT project/program delivery as well as building and developing several 24X7 technical teams to service and support a wide spectrum of audiences including small businesses to fortune 500 corporations around the globe. She has also been and continues to be very active in full cycle IT Talent Acquisition and Career Coaching. For over 15 years, Sandra has honed her skills in developing and managing junior to senior level technical teams with a focus on operationalizing and delivering Internet and Web-based application solutions. Her progressive career coupled with her education and volunteer work continues to allow her to demonstrate her wide spectrum of skills both technical and management in discipline. Throughout Sandra\'s career, she has been called upon by customers, colleagues, and third party partners to deliver and share her expertise. Sandra continues to thoroughly enjoy her contributions to the IT world. Specialties: Management: Project/Program Management, IT Talent Acquisition & Retention, Contact Centre/Help Desk Management, Team Development, Performance Management, Vendor Management, Contract & RFP Negotiations, Budget Management Technical: SAAS, Managed Hosting, Web Solutions (Web Design & SEO), Software/Hardware Implementation, Support & Testing, Systems & Network, Desktop & Servers, Web/Internet, Windows/Unix, Agile SDLC Key Group Focus: Internet/Web, Telecommunications, Call Centre, Field Operations

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Sandra Y. — Director, IT Delivery at Bell in Toronto, ON, CA | Unifers