Sandra Walker

About Sandra Walker

As a Senior Pharmacy Business Analyst, I bring a unique blend of technical expertise and business acumen to drive data-driven decisions in the healthcare sector. With a deep focus on SQL, Crystal Reports, Tableau, and trend and financial data analysis, I help my organization optimize pharmacy operations, enhance service delivery, and improve patient outcomes.Previously, as an IT Field Services Manager with 15 years of experience at a Big 4 accounting firm, I gained extensive experience in managing IT operations, leading teams, and ensuring seamless service delivery across complex environments. This background has equipped me with strong problem-solving skills and a deep understanding of the importance of data integrity and system reliability in business operations.Now, I apply my expertise to the pharmacy sector, focusing on using data to improve workflows, enhance operational efficiency, and support cost-effective service delivery. I’m passionate about leveraging technology to solve complex business challenges and building strong client relationships to drive success.

Experience

1. Senior Pharmacy Business Analyst

   Blue Cross and Blue Shield of Alabama

   Aug 2023 — Present · Birmingham, AL, US

   Design and implement custom reports and dashboards using SQL, Crystal Reports, and Tableau to provide actionable insights into pharmacy operations.Conduct financial and trend data analysis to identify cost-saving opportunities and operational efficiencies.Collaborate with stakeholders across departments to develop data-driven solutions that support business goals and regulatory compliance.Analyze pharmacy performance metrics, forecast trends, and recommend strategic initiatives to improve service delivery and patient outcomes.Lead process improvement initiatives by identifying inefficiencies and implementing data-backed solutions to enhance productivity.Provide technical expertise in data management, reporting automation, and business intelligence to support strategic decision-making.

Education

• Auburn University

  BS, Management Information Systems

  1990 — 1994

Skills

• IT Strategy
• Crystal Reports
• Technical Writing
• Software Installation
• Project Management
• Network Administration
• Software Documentation
• Windows 7
• Cross-Functional Team Leadership
• Process Quality Improvement
• IT Management
• Technical Support
• Business Analysis
• Process Improvement
• Problem Management
• Windows
• Mysql
• Sql
• Visio
• Computer Repair
• Computer Maintenance
• Problem Analysis
• Information Technology
• IT Operations
• IT Service Management
• Microsoft Office
• Disaster Recovery
• System Deployment
• Crm
• Itil
• Business Process Improvement
• Computer Hardware
• Analysis
• Sharepoint
• Active Directory
• Lotus Notes
• Project Coordination