Sandra Nicastro
Customer Representative @Hewlett Packard Enterprise
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WORK HISTORY
Customer Representative @Hewlett Packard Enterprise
Leads complex customer engagements, acting as a senior point of escalation and trusted advisor for strategic accounts. Provides expert guidance on processes, service quality, and operational improvements, ensuring customer satisfaction and alignment with HPE standards. Key Responsibilities: Apply advanced subject matter expertise to resolve complex business challenges. Lead cross-functional initiatives and provide strategic direction to project teams. Develop and refine processes, policies, and service governance frameworks. Represent HPE to external customers, ensuring high service quality and responsiveness. Exercise independent judgment in defining strategies and delivering customer objectives. Mentor and support junior team members.
EDUCATION
Università della Calabria
Bachelor's Degree, Management Engineering
Università della Calabria
Bachelor, Management Engineer
SKILLS
ABOUT SANDRA NICASTRO
I’m a logistics and supply chain professional with over 20 years of experience driving operational excellence, optimizing end‑to‑end flows, and leading cross‑functional teams across Italy and EMEA. My background spans major global organizations—including HPE, DHL, and Nokia—where I’ve consistently delivered improvements in service quality, cost efficiency, and customer satisfaction.I’ve managed complex supply chain operations, vendor governance, and logistics processes, always with a strong focus on performance, data accuracy, and continuous improvement. Whether coordinating country‑level service delivery, leading 3PL relationships, or launching new logistics projects, I bring a practical, structured, and customer‑centric approach.Key strengths include:Demand & Supply Planning: Aligning forecasts, capacity, logistics, and execution to ensure smooth delivery and optimized resource usage.Vendor & 3PL Management: Monitoring performance, closing gaps, and driving improvement plans through structured governance and strong partnerships.Operational Excellence: Designing and refining processes, warehouse layouts, and logistics flows to increase efficiency and service levels.Project Leadership: Guiding new customer implementations, logistics integrations, IT interfaces, and transformation initiatives.Financial Oversight: Managing accruals, billing accuracy, cost control, and P&L impacts.Customer Collaboration: Working closely with key accounts and stakeholders to ensure aligned expectations, transparent communication, and reliable delivery.From coordinating daily operations to managing strategic country-level supply chain initiatives, I’ve built a reputation for reliability, problem-solving, and the ability to connect planning, execution, data, and people into a seamless operational chain.
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