Sandy Thomas

About Sandy Thomas

PATIENT CARE COORDINATORPatient-focused, solution-driven Patient Care Coordinator with extensive experience in forging positive patient experiences. Proven ability in relationship building, negotiation and conflict resolution. Devises strategic solutions that align with customer and corporate needs and best interests.\'Every encounter with a patient or colleague is an opportunity to show you care and to create raving fans!\"

Experience

1. Patient Care Specialist

   LasikPlus (LCA-Vision Inc.)

   Jan 2017 — Present · Cincinnati, OH, US

   Works as patient advocate to our existing patients, providing information and scheduling post operative appointments. Works in collaboration with Patient Access team, Ops support and Lasik centers to ensure patient\'s needs are met. Processes patient forms and fields questions to the appropriate contacts. Analyzes and interprets data, streamlining the process for patients and our local centers. Works in connection with our LasikPlus teams nationwide to deliver exceptional customer service.

Education

• St. Francis College, Ft. Wayne, IN.

  non accredited, for personal enrichment., Fine Art

Skills

• Coaching
• Emr
• Call Center Operations
• Hipaa
• Multi-Cultural Team Management
• Sales
• Cataract
• Management
• Team Building
• Conflict Resolution
• Cornea
• Solution Selling
• Problem Solving
• Eye Surgery
• Surgery
• Customer Service
• Medical Education
• Coaching & Mentoring
• Optometry
• Lasik
• Performance Reviews
• Healthcare Management
• Hiring
• Great Motivator
• Healthcare Information Technology
• Refractive Surgery
• Hospitals
• Ocular Disease
• Healthcare
• Negotiation
• Medicine
• Onboarding
• Training
• Customer Satisfaction
• Patient Education
• Compliance
• Medical Terminology
• Process Improvement
• Risk Management
• Laser Surgery