Sandra Lewis

WORK HISTORY

EDUCATION

ABOUT SANDRA LEWIS

25+ years\' experience as a Security professional with ITIL V3 Foundations Certification, AI/ ML and Identity Threat Specialist. Excellent research skills; able to grasp technical concepts easily and extract information from multiple sources, including specifications, SMEs, and business documentation Experienced writing procedures and processes, including user guides, release notes, and online help Knowledgeable in communications techniques and methods: conducts content review, incorporates revisions, and edits documentation Performed quality assurance reviews with engineers, business analysts, and software developers Impeccable verbal and written communications skills, with a focus on grammar, clarity, logical presentation, and audience Contributes and implements improvements to technical documentation Outstanding decision-making, analytical, and problem solving skills Exceptional interpersonal skills; establishes and maintains relationships with team members and management Familiar with online writing tools and techniques Proven time management skills; able to prioritize multiple projects Manages multiple deliverables and working to fixed deadlines Proven able to work with source control and defect tracking systems Cable/ telecommunications experience in the areas of Fibre and Coax and operation practices. Post-secondary educational in a technical discipline. Background in data communications and RF, CATV. Knowledge of cable modem technologies for the transmission of digital services over cable Experience in IP-based service in an operational environment Knowledge of hardware and software configuration with demonstrated ability to troubleshoot and resolve problems. Ability to work effectively in a team environment in an organized and methodical manner. Outstanding analytical and methodical troubleshooting skills. Excellent oral and written oral communication skills.