Sandra Sebastian
Freshwork’s
- Role
- Solution Expert at Freshworks
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Sandra Sebastian
Dynamic and self-motivated professional with a can-do attitude and the ability to comfortably communicate with people from all backgrounds, ethnicities, and career levels.Right now, I\'m attempting to determine the best path to my industry, one in which I can succeed and be successful in the future. I\'m attempting to learn from the new kind of encouragement I\'m receiving. I\'m also eager to improve and expand my skill sets.
Experience
Solution Expert
Apr 2023 — Present · IN
I provide expert support across Freshworks\' product suite, with a focus on delivering exceptional customer experiences and driving product adoption. I am responsible for:Offering technical assistance and solutions to customers, ensuring smooth product usage and issue resolution.Collaborating with cross-functional teams including Product, Engineering, and Customer Success to address customer needs and provide product insights.Conducting in-depth product demonstrations and training sessions to help customers maximize their usage of the platform.Gathering customer feedback to inform product improvements and development, advocating for features and solutions that enhance customer success.Proactively identifying areas where customers can leverage Freshworks products more effectively and ensuring timely solutions to technical challenges.
Education
AMRITA VISHWA VIDYAPEETHAM
Integrated MCA
2016 — 2021
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