Sandra Rich
Lead Business Architect (LBA)
- Role
- Business Analyst at Verizon
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Sandra Rich
Experienced and purposeful with a robust history spanning over two+ decades in leading clients with application development and Digital Transformation. Demonstrated expertise in overseeing complex Customer Service projects from inception through implementation. Expert at Legacy to GenAI transformations. Utilizing Blueprint across agnostic software solutions to include Pega, Salesforce and ServiceNow.
Experience
Business Analyst
Aug 2025 — Present · FL, US
To provide enhancement to the inbound customer experience. To analyze each account for best customer experiences to the variety of Verizon products. Resolve user experience issues with system and identify gaps in user experience within Verizon systems. To test customer life cycle across all channels, inbound and abandon cart customers to respond to questions and ease Verizon User experiences for new functionality. Produce daily metrics and areas of retesting and gaps in test scripts. • Respond to all user issues and gaps in experiences.• Manually assist users in processing requests• Produce daily metrics for management/stakeholders.• Introducing AI testing to development teams • Identify system gaps and create support tickets as required.• Rally requests and task management.• Test Scripts and Test data creation.• Manage teams to meet timelines and workloads.• Selenium, Postman, API testing
Education
Massachusetts Institute of Technology
Technical Sciences
2014 — 2016
Harvard University
Computer Sciences, Information Technology
2014 — 2016
Skills
- Java Enterprise Edition
- Enterprise Software
- Enterprise Architecture
- Pega Prpc
- Business Process Management
- Agile Methodologies
- Management
- Vendor Management
- Testing
- Soa
- Sdlc
- Integration
- Oracle
- Requirements Analysis
- Pmo
- Pmp
- Business Intelligence
- Web Services
- Scrum
- Business Analysis
- Websphere
- Pegasystems Prpc
- Requirements Gathering
- IT Strategy
- Business Process
- Analysis
- Software Project Management
- Itil
- Eai
- Pre-Sales
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