Sandra Quinn
Building Customer Loyalty and Driving Sustainable Growth
- Role
- Global Customer Experience Manager at Cp Kelco
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sandra Quinn
Certified Customer Experience Professional (CCXP) with 10+ years of experience across B2B…
Experience
Global Customer Experience Manager
Sep 2021 — Present · Atlanta, GA, US
Lead the design and execution of a global customer experience (CX) management program, utilizing customer insights to inform strategic decisions.• Established and refined methods for collecting feedback from diverse customer segments, integrated systems (e.g. Salesforce) that made insights more accessible & actionable, and enhanced customer satisfaction on a global scale.• Collaborate with marketing, sales, innovation, and operations teams worldwide, optimized touchpoints, ensuring alignment with organizational CX commitment.• Active member on Customer Experience Council responsible for bringing forward & leading customer experience improvement opportunities. • Implemented improvement initiatives organization-widen, employing effective change management disciplines.• Developed a proactive customer feedback management process to address and act on customer concerns promptly, ensuring effective and timely resolution.• Consistently implementing improvements in services, processes and communication based on customer insights, measuring their impact on customer satisfaction and loyalty.
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