Sandra Osigwe

Customer Support @Robinsons Brewery

Castleton, GB

Shape the end-to-end customer journey, ensuring booking and payment outcomes align with expectations. Implement customer advocacy strategies and Agile methodologies to lead high-performing teams through rapid change. Ensure deliverables meet high-quality standards and fully comply with business constraints and service level requirements.• Develop and implement the customer service strategy, including defining KPIs, setting service standards, and identifying opportunities for continuous improvement in line with business objectives. • Conduct regular performance reviews to identify training needs, recommend tailored training, and implement development plans aligning with targets, resulting in a 15% boost in service delivery quality. • Coordinate daily customer service operations, ensuring efficient and effective handling of inquiries, complaints, and resolutions, and monitoring service levels to maintain a positive service experience.• Collect feedback through surveys, interactions, and data analysis to identify recurring issues, service gaps, and customer pain points and implement targeted initiatives to enhance customer satisfaction.

Federal University Of Agriculture, Abeokuta

Bachelor's degree, Zoology/Animal Biology

Sheffield Hallam University

Doctor of Philosophy - PhD, Tourism

Sheffield Hallam University

Master's degree, International Marketing