Sandra O.
on Call Manager @BAYADA Home Health Care
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WORK HISTORY
on Call Manager @BAYADA Home Health Care
Responded to client and caregiver inquiries and service requests via phone during non-business hoursCoordinated and dispatched home health care services to ensure continuity of care outside regular office hoursMonitored and reported end-of-shift call volume and census metricsScheduled and adjusted staff assignments while managing multiple priorities in a calm, compassionate mannerRetrieved voicemail messages and returned calls promptly to maintain timely communication and client satisfaction
EDUCATION
University of the People
Master of Business Administration - MBA, Business Administration and Management, General
University of Rhode Island
Bachelor of Science, Human Development and Family Studies
ABOUT SANDRA O.
In the business of people through relentless advocacy for inclusion, equity, and diversity. Passionate about building a skilled and supported workforce through leadership, innovation, and coaching. Highly experienced in the areas of relationship cultivation, strategic planning, human resources, cultural competency, and project management. MBA candidate, Business Administration, and freelance photographer. Language fluency: English and Spanish.
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