Sandra Norton

WORK HISTORY

ABOUT SANDRA NORTON

An accomplished Manager experienced in business and service improvement. Well organised with ability to prioritise work, multi task with an attention to detail ensuring delivery of high quality output. Starter finisher, who is extremely reliable undertaking all tasks with the commitment and enthusiasm to get the job done.KEY SKILLS AND ACHIEVEMENTS• Demonstrable record of service improvement and change management resulting in efficiency and cost savings.• Extensive experience in Customer Service and Operational delivery across the Public, Private and 3rd Sector.• Key member of the senior management team after a £56 million pound business acquisition.• Developed a call centre environment increasing telephone calls being answered from 30% to over 90% at first contact – achieved within 3 months of being in post.• Ensured smooth end to end processing of 900k sales orders and payments per annum.• Management and monitoring of finance and budgetary control in line with company KPI’s and SLA’s.• Successfully established and maintained strong operational relationships with key business stakeholders at all levels of various organisations.• Competent in a range of IT software programmes including Excel, Word, Outlook, Access and numerous central databases and query management tools.Telephone: 07•••••••13 Specialties: Operational Management · Leadership & Team Building · Business Strategy · Change Management · Process Improvements · Office Management · CRM. Line Management. Office Management. Customer Service. Sales Order Processing. Bank Reconciliations. Budget Control. Process Improvement. Contact Centre Management. Administration. Outsourcing. Returns Management. B2B. B2C. Fulfilment. Event Management. KPI Reporting. Account Management. Data Input.