Sandra Michels

About Sandra Michels

Senior Operations & Transformation Executive | AI Value Creation + Agentic Transformation | Operating Model Design | Global ScaleI’m a senior operations and transformation executive who builds enterprise-scale capabilities that convert strategy into measurable outcomes. Today, I lead the Customer Value Practice, focused on turning AI (including Copilot and agentic capabilities) into credible business value—anchored in rigorous business cases, performance measurement, governance, and change leadership. Across my career, I’ve built and scaled multidisciplinary teams and programs that strengthen execution, accelerate transformation, and raise operational maturity across global organizations. What differentiates my approach is the combination of executive narrative and operational rigor: I translate ambition into roadmaps, KPIs, and disciplined delivery—while building the leadership mechanisms and culture required to sustain change.I’m energized by mandates that require operational excellence, transformation at scale, and measurable AI value—and I’m known for simplifying complexity and building systems that scale.Leadership focus areas• AI value realization & evidence-based storytelling (turning scattered signals into executive-ready insights; business cases + measurement) • Delivered measurable savings through automation and operating model improvements, including multi million dollar annual impact and large-scale vendor/partner optimization• Enterprise operating models & governance (decision rights, execution mechanisms, portfolio/program leadership) • Global execution & operating rhythm (scaled delivery, customer success optimization, repeatable processes) • Change leadership & talent development (stakeholder alignment, adoption, building resilient teams)Operational Strategy | Operating Model Design | Operational Excellence | Global Operations | Execution Systems | Governance | RoB (Rhythm of Business)| Service Delivery Optimization | Enterprise Transformation | Strategy to Execution | Transformation Leadership | Program Leadership | Portfolio Leadership | Cross-Functional Leadership | Stakeholder Alignment | Change Leadership | AI Value Realization | Value Realization | Business Case | ROI | Financial Modeling | KPI Design | Performance Measurement | Metrics & Dashboards | Evidence-Based Storytelling | Executive Communications | Copilot | Agents | Agentic Transformation

Experience

1. Sr Director - Customer Value Practice

   Microsoft

   Jul 2025 — Present · Редмонд, WA, US

   AI is fundamentally reshaping how organizations operate — not just how they innovate. The competitive advantage no longer comes from adopting new technology alone, but from redesigning the operating model required to extract measurable business value from it.As Senior Director leading Microsoft’s Customer Value Practice, I focus on translating AI capabilities into enterprise execution systems that improve productivity, accelerate decision‑making, and create durable value across customer‑facing and product organizations.My work centers on:AI‑enabled operating model redesignEnd‑to‑end workflow optimizationValue realization at scaleCustomer‑driven product innovation loopsEnterprise productivity & engagement effectivenessCross‑functional behavior change required for transformationIn FY26, I am leading global initiatives expected to deliver $100M+ in measurable business impact by helping organizations move beyond experimentation and operationalize AI across frontline sales, customer engagement, and product development lifecycles.

Education

• Harvard Business School Online; Harvard Graduate School of Education

  Other; Certificate in School Management and Leadership

Skills

• IT Strategy
• Partner Management
• Projektmanagement
• Sharepoint
• Digital Transformation
• IT-Strategie
• Virtual Teams
• Unternehmensinformatik
• Team Leadership
• Business Development
• Project Management
• Consumer Goods
• Software Development
• Scrum
• Unternehmensführung
• Team Management
• IT Service Management
• Kommunikation
• Account Management
• Softwareentwicklung
• Consulting
• IT-Service-Managment
• Management
• Leadership
• Microsoft Technologies
• Microsoft Windows
• Teamführung
• Multi-Channel Retail
• Teamleitung
• Business Intelligence
• Cloud Computing
• Cloud-Computing
• Release Management
• Enterprise Software
• Produktmanagement
• Geschäftsführung
• Professional Services
• Business-Intelligence
• Industry Discruption
• Dienstleistungen