Sandra Kassis Intorcia

About Sandra Kassis Intorcia

I am a results-oriented professional with diverse experience in the hospitality industry and beyond and am driven by finding new and innovative ways to work smarter. I am a data minded problem solver who excels in a fast-paced environment, and is not afraid of change. I see the job through from creation to implementation.My years of experience in Hospitality has given me the opportunity to thrive in many roles. I have developed core competencies that can translate into any industry. I am proficient in Hotel Operations, Pre-Opening Hotels, Opening Hotels, Construction and Facilities, Leadership, Efficiency & Automation, Learning & Development, Training Facilitation, Manager Development, Project Management, Process Improvement, Procedures Management, Strategic Planning, Problem Solving, Contracts Management, Relationships Management, Data Management, Vendor Management, Third Party Partner Relationships, Compliance, Systems Administration, Administration, Salesforce Administration, Multi Unit Management, Multilingual, Union Experience and Customer Service. I have working knowledge of various proprietary platforms and systems. I hold a Bachelor of Science Degree in Hotel and Restaurant Institutional Management from Johnson & Wales University, and speak Spanish and Italian.

Experience

1. Area Director of Housekeeping

   Bridge Hotel Group

   Mar 2022 — Present · New York, NY, US

   Assist in the development and growth of our Directors of Housekeeping and Housekeeping Leaders. Perform Operational Assessments in order to create and facilitate development plans and training plans for Housekeeping Leaders and Management Teams. Create action plans directed toward improving guest service scores while being customer service focused. Facilitate Brand Standards and Brand Compliance training. Training on financial management as well as systems and platforms. Vendor/Partner Relations. Contract Management. Project Management. Purchasing and Procurement. Systems Admin IBE and Hotel Effectiveness.

Education

• Johnson & Wales University

  Bachelor of Applied Science - Hotel/Restaurant Institutional Management, Hospitality Administration/Management

  1993 — 1996

• St. John's University

  Accounting

  1992 — 1993

Skills

• Property Management Systems
• Forecasting
• Onq
• Hospitality Industry
• Food & Beverage
• Revenue Forecasting
• Customer Service
• Micros
• Rooms Division
• Hospitality
• Resorts
• Hotels
• Guest Service Management
• Fine Dining
• Opera
• Front Office
• Management
• Customer Satisfaction
• Pre-Opening Experience
• Budgets
• Product Management
• Restaurants
• Catering
• Time Management
• Hospitality Management
• Yield Management
• Hotel Management
• Hotel Booking
• Pre-Opening
• Lodging
• Concierge Services
• Opening Hotels
• Revenue Analysis
• Leadership
• Sales
• Banquets