Sandra Jackson

About Sandra Jackson

I began my career in healthcare grounded in patient care, where I learned firsthand the impact that timely access, clear navigation, and compassionate support can have on patients and families facing life-altering diagnoses. That foundation continues to shape my work today - rooted in empathy and commitment to patient access.With a decade of experience across patient services, access and reimbursement, and ultra-rare biotechnology pharmaceuticals, I specialize in transforming complex challenges into scalable, patient-centric solutions. My work spans launch planning, hub operations, access strategy, and reimbursement optimization, with a focus on mitigating barriers and enhancing the patient and provider experience.Throughout my career, I’ve led initiatives supporting ultra-rare, hematology/nephrology, metabolics and neurology portfolios, partnering cross-functionally with Market Access, Brand, Legal, Compliance, CRM/IT teams and external vendors to build integrated, compliant, and patient support models. I bring expertise in project management, vendor partnerships and oversight, and process design - ensuring programs are not only strategically sound, but executable, sustainable, and measurable.I am particularly passionate about solving the “hard problems” in access:• Complex payer landscapes• Benefit investigation and prior authorization optimization• Medical vs. pharmacy pathway strategy• Launch readiness and post-launch stabilization• Vendor governance and performance excellenceBeyond strategy and operations, I am deeply committed to building positive, high-performing team cultures. I believe exceptional results are driven by empowered people and shared purpose. I strive to create environments where teams feel supported, connected, and inspired to do their best work.

Experience

1. Associate Director, Patient Services Access

   Alexion Pharmaceuticals, Inc.

   Oct 2024 — Present

   Lead patient services access and hub operations for complex and ultra-rare disease therapies, driving patient-centric strategies, operational excellence, and cross-functional alignment. Partner with vendors, internal teams, such as field reimbursement managers, patient services, market access, and IT/CRM to remove access barriers, optimize workflows, to deliver timely support to patients and providers, and foster a positive team culture. Frequently sought-after as a subject matter expert for critical thinking, identifying solutions, and implementing strategies that reduce errors, improve time to therapy, and drive scalable operations.Key Responsibilities & Achievements:• Oversee BV and PA hub operations, ensuring KPIs, SLAs, and quality standards are met.• Lead vendor contracting, including RFIs, RFPs, and implementation to execution of new programs, while streamlining BV and PA processes to reduce costs and improve patient/provider experience.• Lead workflow and process optimization in Salesforce CRM; support IT/CRM teams and build patient data warehouses, dashboards, and Power BI reports for actionable insights.• Support compliance, product launches, and new program implementations, including co-pay, hub operations, AAF, and free drug/free goods programs with immediate ROI.• Support the Director of Patient Services Access in day-to-day management, team goals, strategic planning, and performance management.• Support project management and the project portfolio, prioritizing high-impact initiatives to drive operational excellence.• Implement forward-thinking solutions leveraging AI, innovation, and data insights to enhance operational efficiency, effectiveness, and scalability.• Recognized for driving positive change management, fostering a high-performing team culture, and earning organizational awards for best team performance.