Sandra Heydorn
Head of Service and Support Uk @Lidl GB
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2015 — Present
Head of Service and Support Uk @Lidl GB
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London, GB
EDUCATION
1998 — 2003
University of Hamburg
MA, Bussiness Administration
SKILLS
Tcp/IpTroubleshootingIT Service ManagementChange ManagementMicrosoft OfficeDocumentationGovernanceBusiness Process ImprovementService ManagementService DeskSqlAdministrationNegotiationCustomer RelationsAntivirusVmwareBusiness ProcessSystem AdministrationCustomer ServiceTestingProject DeliveryIncident ManagementEnglishStrategyAnalysisBusiness ObjectsProcess ImprovementCrystal ReportsActive DirectorySpanishWindows ServerService DeliveryBusiness AnalysisSoftware DocumentationRequirements GatheringManagementMcafeeGermanAuditingTeaching
ABOUT SANDRA HEYDORN
A self-motivated, analytical and highly competent IT professional with comprehensive…
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