Sandra Hankins

Business Consultant, Learning and Development @Kumon North America, Inc.

Los Angeles County, CA, US

Experience multi-unit leader currently providing coaching and mentoring to 45 Center Instructors and their teams. Championed the delivering Kumon\'s philosophy of \"Intentional Instruction\"- Collaborated with subject matter experts within marketing, technical services, and customer experiences teams to develop engaging and interactive training materials for community Stakeholders- Project Manager and facilitator for the “Leads to Enrollment~ Parent Orientation Conversion” workshop, coaching Instructors with methods to build their family customer relationships from needs assessment during initial enrollment to learning level completion. The focus of this workshop closely aligns with UCLA Health Behaviors and Core value initiative (Connect, Introduce, Communicate, Ask, Respond, Exit)~ CICARE- Led efforts in Change Management to drive diversity and inclusion, leading to significant increase in employee morale and productivity- Direct support and coaching to all levels of Kumon teams emphasizing importance of being skilled at key tasks resulting in increased subject enrollments and retention most importantly increasing potential of high functioning, self-learning students proficient at grade level studies and beyond.

University of California, Los Angeles

Bachelors of Arts