Sandra Grignon

Operations Manager and Concierge @Exclusive Resorts

Napa, CA, US

Responsible for the day-to-day operations of the resort and residences, ensuring a smooth and high-quality experience for members. Coordinate with front office, housekeeping, maintenance, landscaping, and other operational functions as relates to the overall maintenance of the residences. Manage staff, including hiring, training, and performance management.Manage budgets, capital improvements, and expenses for the destination. Conduct regular property inspections to ensure the homes\' standards and features are well-maintained. Coordinate and inspect the work of local service partners. Led the team to an overall guest satisfaction score of 4.87, ranking our destination number two in the entire Exclusive portfolio - up 16 spots year over year. Communicate with members to make all pre-arrival arrangements, conduct internal and external correspondence with members, and establish and manage numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

Sonoma State University

Bachelor's degree, Environmental Science