Sandra Forero
Director of Client Services | Leadership Development & Customer-Facing Excellence | Life Sciences SaaS
- Role
- Director, Client Services at Medidata Solutions
- Location
- Englewood, NJ, US
- LinkedIn followers
- 500 followers
About Sandra Forero
Client and Professional Services leader with 15+ years of experience delivering enterprise outcomes in regulated life sciences SaaS environments. I specialize in building and scaling high-performing teams that support inspection readiness, quality governance, and operational excellence, increasingly leveraging AI-enabled insights and automation to improve consistency, risk visibility, and decision-making across complex client portfolios.Known for bringing structure to ambiguity, I apply a pragmatic leadership approach that blends governance, transparency, and emerging AI capabilities to drive scalable, predictable outcomes. Areas of expertise include:• Enterprise client services leadership in GxP-regulated SaaS• Cross-functional operation models aligning people, process, product, and data• Designing and scaling role-based leadership and customer-facing capability programs in regulated life-sciences environments• Inspection readiness support (MHRA, FDA) and audit-aligned delivery practices• Quality governance, escalation management, and risk mitigation• AI-enabled delivery insights and operational optimization • Executive stakeholder engagement and value realization I\'m motivated by building resilient teams and trusted partnerships that perform under scrutiny- and by thoughtfully applying AI to enhance how teams deliver, govern, and scale.
Experience
Director, Client Services
Aug 2022 — Present · New York, NY, US
Lead and scale a team of Project Managers supporting enterprise and mid-market life sciences sponsors in a regulated SaaS (GxP) environment• Own end-to-end delivery of governance across complex multi-study client portfolios, driving inspection readiness, audit-aligned practices, and operational consistency• Coach and mentor team members to achieve strategic goals and strengthen customer engagement.• Leverage AI-enabled analytics and workflow insights to enhance visibility into delivery health, risk trends, and client outcomes• Provide delivery input into revenue forecasting, capacity planning, and financial projections, balancing client commitments, resource availability, and operational risk• Serve as senior escalation point for delivery, quality, and operational risk, ensuring timely resolution and sustained stakeholder confidence• Partner cross-functionally with Quality, Engineering, and Commercial teams to align customer workflows, data signals, and platform capabilities with regulatory expectations• Support MHRA and FDA inspection activities through coordinated preparation, documentation readiness, and cross-functional engagement• Drive adoption of standardized delivery frameworks, performance metrics, and data-informed decision models to improve scalability and predictability • Build trusted executive relationships by translating complex delivery, risk, and data insights into clear outcomes and value narratives
Education
Lesley University
Bachelor of Arts (B.A.)
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