Sandra Fallas

About Sandra Fallas

Manage all activities related to day-to-day operations and upkeep of our amazing office Track inventory and own purchasing of office supplies, accessories, snacks, and furniture Source and develop relationships with third-party vendors (building, catering, cleaning, etc.) Plan and execute company-wide events to ensure our award-winning culture continues to thrive Program creative and meaningful ways to engage employees and build community. Management and coordination of events calendar, including strong partnerships with all business groups to ensure events are planned for and executed smoothly, efficiently. Support senior leaders with various scheduling requests and assist with other ad hoc exec admin projects Collaborate closely with our other close-knit operational functions. Assist in on boarding process of new hires as a primary point of contact for all workplace services needs, including informative and including building tour guide. Oversee daily workplace operations. Ensure office space and meeting rooms are tidy and well-maintained. Prepare outgoing and incoming mail/packages including distribution. Processed outgoing courier packages via various software systems including UPS Worldship Back-up Receptionist as needed; operate as the “face of the company” by providing all visitors with a positive first impression of the Wish company culture.

Experience

1. Advanced Medical Support Assistant

   U.S. Department of Veterans Affairs

   Dec 2022 — Present · Palo Alto, CA, US

   The multi-skilled person dedicated to patient care management by promoting patient flow and administrative efficiency in both inpatient and outpatient settings. • Be the \"case coordinator,\" working with a Spinal Cord Injury (SCI) Department to ensure any patient issue(s) are identified and resolved. • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g, Clinic Utilization Statistical Summary), ensure clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments. • The incumbent is largely responsible for coordinating and scheduling all appointments per VA directives to include transportation and hotel arrangements. • They develop/maintain effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g, assist with communication during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patients and team; manage a tracking system for follow up care). • Receives and manages multi-lines phones calls to the appropriate staff. • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. • monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g, X-ray, lab work)

Education

• City College of San Francisco

  Associate's degree, Criminal Justice/Police Science

  1999 — 2002

• Bryman College

  Certificate, Dental Assistant

  2001 — 2001