Sandra Covolo
Client Engagement & Operations Senior Manager @National Subrogation Services
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WORK HISTORY
Client Engagement & Operations Senior Manager @National Subrogation Services
ABOUT SANDRA COVOLO
As an insurance executive with over 25 years of experience in the industry, I led the claims department and overseen the administrative, operational, and financial management of more than 350 staff members, handling claims for bodily injury, property damage, legal and special investigations, and personal injury protection in Florida, Georgia Texas, Utah, Georgia, Oklahoma, Arkansas, Illinois, Nevada and Arizona.My core competencies include strategic implementation, litigation management, process optimization, program management, claim resolution, and onboarding and training. I have implemented claims handling software and collaborated with the legal team to develop strategies on proper claim handling, resulting in improved efficiency, accuracy, and compliance. I have also monitored and analyzed claim trends, reported metrics to the board and the enterprise risk management team, and identified areas for opportunity and improvement. My mission is to deliver excellent customer service, employee engagement, and business outcomes through innovation, collaboration, and leadership.
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